RUN AS ONE RACING APP

DOWNLOAD THE RUN AS ONE RACING APP
DOWNLOAD THE RUN AS ONE RACING APP

To enjoy the optimized features the Run as One racing app has to offer, please verify you are using the latest version available.

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HOW IT WORKS

All runners taking part in the Run As One Singapore must download and use the Run As One Race App to track their run.

The tracking function of the app will work during the event period: 23 October 00:00:00 to 1 November 23:59:59.

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KEY THINGS TO REMEMBER
KEY THINGS TO REMEMBER
HAVE THE RIGHT SETTINGS BEFORE YOU LOGIN TO THE RACE APP.

LOCATION SETTINGS

Make sure your device has “Location Services” turned on. You will be prompted to enable Location Services by the app after download.

POWER SETTINGS

Please disable low power mode / battery saver mode / night mode on your phone as the app will not be able to track your distance, and you will not receive the audio messages.

APP BATTERY USAGE SETTINGS

(FOR ANDROID ONLY)
Android phones have app settings.
Go to “App Management” and select the RUN AS ONE SINGAPORE app from the list.
Select “Battery Usage” and select the highest power option, often called “Run in background”

MOBILE DATA ON / WIFI OFF

Ensure mobile data is turned on. Ensure wifi is turned off.

FOR THE BEST RUN EXPERIENCE

FULL BATTERY

Make sure your phone is fully charged, before you start your race. Low battery may trigger power saving settings and affect the performance of the app.

WEAR A HEADSET

The audio guidance is best experienced with a headset. Take headphones with you and ensure your audio is turned up on your device to hear our audio messages. You can listen to music at the same time while you run.

NOW YOU ARE READY TO RUN

LOGIN

Log in using the email used for registration and booking reference number received in the confirmation email.
Then go to the start area. Remember, you must complete your race at the time you booked your slot.

START & RUN

Once you reach the start line a “Start Race” button will appear on your screen. Tap ‘Start Race’ when you are ready to begin and a message followed by a 10 second countdown will start.


Ensure you have a stable GPS signal before you press START. Check that your blue dot is not moving a lot anymore while you are standing still. Wait for it to settle (up to 1 min). If it doesn’t steady then restart your phone.

FINISH

Once you have completed your race, you will hear the congratulatory message as you cross the finish line, and the app will automatically stop tracking with no manual intervention required.

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KEY FEATURES
Select your target time

Enter your target time for your chosen distance. Like your own personal coach, you will receive audio messages along the route advising if you are ahead or behind your chosen time. Be motivated to stay on pace, and achieve your goal!

Choose your competitors

Select two runners who have already completed your chosen distance. It could be your best mate, or a long-time rival. You will receive regular messages throughout your run advising you if you are ahead or behind your chosen competitors. An extra bit of motivation to drive you faster, and provide a new racing element to enjoy during your race!

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FAQs

USING THE APP
RACE DAY

Why do I need to use the app?

The Run As One Race App will track your run and enhance your race experience thanks to its unique in-app audio experience. When you’ve tracked your run through the racing app, we will validate and publish your time in the official results online and send you the all-important finisher medal and T-shirt/singlet.

Do I need to carry my smartphone?

Yes – the Run As One Race App is the official way to track your run. As well as recording your run and instantly capturing your result, the app features exclusive audio updates at regular intervals to boost your morale at every kilometer. Running with your smartphone also means you will be able to call someone if you need to.

How do I log into the app?

Open the app and enter the email used for registration and the booking reference number received in the confirmation email. Resend confirmation email here

I haven’t received my email with app log-in details. What should I do?

You can resend your confirmation email here

How do I set up GPS tracking?

Ensure mobile data is switched on and that you have given the Run As One Racing App permission to use your location in your phone settings. You will be prompted to enable location services by the app during the set-up process. If you are using iOS 14, make sure you allow precise location.

What is the in-app audio experience?

We have included a motivating audio commentary to direct you around the course for your ease and safety.  It will also enhance your race experience and let you know how far you have run and how you are doing compared to your target time.

Can I turn the audio experience off?

No, the directional messaging is compulsory.

Can I do a practice run with the Run As One Racing App before Race Day?

No. You won’t be able to use the race app before the time slot you have booked.

Can I pause my run?

You cannot pause your run once you have started (if you stop to take a photo, use the bathroom, tie your shoelaces). The timer will continue running just like in a normal race!

What time can I start the event?

You can start your race on the day and  time that you have booked your racing time slot.

Can I change my racing time slot?

Yes, you can log back into your registration and change the racing time slot any time.

Can I pause my run once I’ve started?

You cannot pause your run once you have started (if you stop to take a photo, use the bathroom, tie your shoelaces). The timer will continue running just like in a normal race!

How will my official time be calculated?

Your official time will be the elapsed time recorded by the Run As One Racing App.

What’s the cut-off time for completing the Run As One Singapore?

There is no cut-off time.

How will I know when I have completed my race?

When you have completed your race, you will hear a congratulatory message and the Run As One Racing App will automatically stop tracking and record your time.

How should I set up my phone on race day?

Make sure mobile data is switched on, and switch off your Wi-Fi during the event. Make sure your smartphone battery is fully charged and not in low power mode. Check your settings for the App to ensure it is running in the background with full power. To preserve energy in your phone, do not have other apps or browsers open. Make sure your phone plan also has ample data available.

What should I do if I can’t login to the app?

Please allow yourself plenty of time to login before race day. To login use the email used for registration and booking reference number received in the confirmation email. You can resend the confirmation email here

How can I preserve my phone’s battery life while using the app?

While using the Run As One Racing App, turn off Wi-Fi and only have Bluetooth on if you’re using wireless headphones. Avoid taking or making a call while you’re running, and avoid running other apps open unless you are also tracking your run using Strava or RunKeeper (or similar). Important – please do not put your phone in low power mode as the app will not be able to track your distance. Check your mobile data usage settings for the App to ensure it is running in the background with full power. Do not shut down the app by pressing the arrow button in the top left corner while it is tracking your race or the data will be lost.

What if it’s pouring rain during the time slot I selected?

If you haven’t left home yet and you don’t want to run in the rain then cancel your initial booking time, and book a new time slot. If you’re already at the venue then take shelter and wait for the rain to clear!

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