The Run as One Singapore offers a new race experience in 2021 so we understand you may have some questions.
If you are a beginner and are looking for general questions about how to prepare for and fantastically finish your race, go to our dedicated First-Timers Guide.
For other questions please take a look at our event specific information below.
If your questions has not been addressed here, please send us an email or give us a call.
Why do I need to use the app?
The MyRaceGate app will track your run and enhance your race experience thanks to its unique in-app audio messaging. When you’ve tracked your run through the racing app, we will validate and publish your time in the official results online .
Do I need to carry my smartphone?
Yes – you need it because the MyRaceGate app is the official way to track your run. As well as recording your run and instantly capturing your result, the app features exclusive audio updates at regular intervals to boost your morale every kilometer. Running with your smartphone also means you will be able to call someone if you need to.
How do I log into the app?
Open the MyRaceGate app and enter the email used for registration and the booking reference number received in the confirmation email. Resend your confirmation email here
I haven’t received my email with app log-in details. What should I do?
You can resend your confirmation email here
How do I set up GPS tracking?
Ensure mobile data is switched on and that you have given the MyRaceGate app permission to use your location in your phone settings. You will be prompted to enable location services by the app during the set-up process. If you are using iOS 14, make sure you allow precise location.
What is the in-app audio experience?
We have included a motivating audio commentary to direct you around the course for your ease and safety. It will also enhance your race experience and let you know how far you have run, and how you are doing compared to your target time.
Can I turn the audio experience off?
No, the directional messaging is compulsory.
Can I do a practice run with the MyRaceGate app before race day?
No. You won’t be able to use the race app before starting your race during the time slot you have booked.
Can I pause my run?
You cannot pause your run once you have started (ie. if you stop to take a photo, use the bathroom, tie your shoelaces). The timer will continue running just like in a normal race!
What time can I start the event?
You can start your race at the day and time that you booked as your racing time slot.
Can I change my racing time slot?
Yes, you can log back into your registration and change your racing time slot any time, to another time slot that has availability.
Can I pause my run once I’ve started?
You cannot pause your run once you have started (if you stop to take a photo, use the bathroom, tie your shoelaces). The timer will continue running just like in a normal race!
How will my official time be calculated?
Your official time will be the elapsed time recorded by the MyRaceGate app.
What’s the cut-off time for completing the Run As One Singapore?
There is no cut-off time.
How will I know when I have completed my race?
When you have completed your race, you will hear a congratulatory message and the Run As One Racing App will automatically stop tracking and record your time.
How should I set up my phone on race day?
Ensure location settings for the app are set to “always”. Make sure mobile data is switched on, and switch off your WIFI during the event. Make sure your smartphone battery is fully charged and not in low power mode. Check your settings for the App to ensure it is running in the background with full power. To preserve energy in your phone, do not have other apps or browsers open. Make sure your phone plan also has ample data available.
What should I do if I can’t login to the app?
Please allow yourself plenty of time to login before race day. To login use the email used for registration and booking reference number received in the confirmation email. You can resend your confirmation email here.
How can I preserve my phone’s battery life while using the app?
While using the MyRaceGate app, turn off Wi-Fi and only have Bluetooth on if you’re using wireless headphones. Avoid taking or making a call while you’re running, and avoid running other apps open unless you are also tracking your run using Strava or RunKeeper (or similar). Important – please do not put your phone in low power mode as the app will not be able to track your distance. Check your mobile data usage settings for the app to ensure it is running in the background with full power. Do not shut down the app by pressing the arrow button in the top left corner while it is tracking your race or the data will be lost.
What if it’s pouring rain during the time slot I selected?
If you haven’t left home yet and you don’t want to run in the rain then cancel your initial booking time, and book a new time slot. If you’re already at the venue then take shelter and wait for the rain to clear!