FAQ’S

QUESTIONS?

The Run as One Singapore offers a new race experience in 2020 so we understand you may have some questions.

If you are a beginner and are looking for general questions about how to prepare for and fantastically finish your race, go to our dedicated First-Timers Guide.

For other questions please take a look at our event specific information below.

REGISTERING FOR THE RACE

How will I know if my registration for Run as One Singapore 2020 is successful?

Participants will receive a confirmation email upon successful registration.

What are the race categories and who is eligible?

  • The 12.9km Run is open to any individual who is 14 years old and above as of 9 October 2020*.
  • The 5.6km Run is open to any individual who is 10 years old and above as of 9 October 2020*. Runners aged between 10-15 years must be accompanied by a responsible adult during the run.
    *Note: Some younger runners may be able to satisfactorily complete the respective run distances. However, the minimum ages are set with the intention of keeping young runners safe and healthy and provide them with a positive running experience. We hope this will encourage them to continue running.

Age restrictions are stated in the rules and regulations page.

If the event is cancelled due to COVID-19 do I get a refund?

In the event that the event gets cancelled because of new government measures in relation to COVID-19, MetaSport will refund 100% of the entry fees.

I am unable to race due to illness/injury. Can I get a refund?

Once the registration form has been processed, there are strictly no refunds for participants who, for whatever reason, eventually do not take part.

Can I transfer my entry to another athlete if I choose not to race?

No. Race entries are strictly non-transferable. Personal information such as age and gender are tagged to each unique participant and competing on behalf of the registered participant is not permitted.

The Event Organiser reserves the right to disqualify the participant’s entry  for race entries that have been transferred. The Organisers reserve the right to exclude both parties from future events.

Can I make changes to my particulars after completing my registration?

Yes. You may change your address and phone number. You may login to your Registration account to make these changes.

Please note that you WILL NOT be able to change the following details:

  • Race Category
  • Full Name
  • Date of Birth
  • Gender
  • Nationality
  • Email address
  • T-shirt or Singlet option, or size

Can I change my race category after completing my registration?

No. Please ensure that you register in the correct race category.

Do I have to run at the time I indicated on my registration form?

No. We understand that your plans can change, you can run at a different time that your originally indicated. We asked this information to assist with our planning, and to share indicative data with the Government for social distancing enforcement.

When does the registration close?

    Registration for the 2020 Run as One Singapore closes on 3 October 2020, 2359.

    PRE RACE / RACE PACK

    How do I receive my runners' entitlements?

    Prior to the race, you will receive an event shirt or singlet and hydration belt (unless you opted-out). These will be given to you in a socially distanced manner.

    Will there be a race briefing?

    An electronic race day guide will be available on the event website, and emailed to you, at least one week prior to the race. Please take the time to read it carefully.

    Will I be allowed to change the size of my event t-shirt or singlet?

    Strictly no exchanges are allowed. All participants are advised to select sizing carefully using the size chart from the event website.

    I am interested to join the race, will it be possible to get both the event tee and singlet?

    No, you can only choose one tee or one singlet per race entry.

    I have registered for the 12.9km + 5.6km combo. Do I have to run them on the same day?

    No, you can run the two races on different days (or if you really want to challenge yourself you can run them on the same day). The most important thing is you need to record the two runs separately using the event tracker app, and then upload the data from the two runs separately.

    How can I get to the start line?

    The race start and finish is located at The Promontory at Marina Bay. Click here to read more.

    DURING THE RACE

    Does someone keep track that I complete the full course?

    Rather than having direction signs and marshals on course, the tracker app will guide you from start to finish (yes it’s very cool!)

    How do I time my race?

    You will use the event tracker app. We will advise you closer to race day how to use it to time your race.

    Can I run the race with a friend or colleague?

    Yes you can run with a friend or colleague so long as you remain socially distanced (4 metres distance apart when running). You must also track your run using your own device, and not share a device with anyone else.

    May I know what is the cut-off time for the 5.6km / 12.9km run?

    There are no cut-off times for any of the races. They just need to be completed within the time frame of the event (9-18 Oct). We will include your time in an overall ranking so do keep this in mind.

    Can I race with an MP3 or other music player?

    Yes, headphones and music players are permitted – however remember that your tracker app will be audio guiding you around the course so you’ll need to hear the directions!

    Is there bag deposit available?

    Due to social distancing requirements there will not be any athlete services such as bag deposit, on-site awards presentation, or post-race massage.

    AFTER THE RACE

    What are the prizes available? When can we collect them?

      1. You can check out prize chart here https://www.runasonesg.com/race-categories/
      2. If you win a trophy we will have it delivered to you.

    Do I receive a medal?

    Yes, all finishers receive a medal. We will have ambassadors giving out finisher medals during specific times, but if you run at a different time we will post your medal to you the week after the event.

    How do I upload my race data and time?

    We will advise you closer to race day how to upload your race data using the tracker app.

    Where can I find my results?

    Official results will be posted at the Race Results page on our website by midnight on Monday 19 October 2020.

    E-Certificates

    All runners will be able to download their e-certificate from Sunday 18 October 2020.

    If your questions has not been addressed here, please send us an email or give us a call.

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