FAQ’S

QUESTIONS?

The Run as One Singapore offers a new race experience in 2021 so we understand you may have some questions.

If you are a beginner and are looking for general questions about how to prepare for and fantastically finish your race, go to our dedicated First-Timers Guide.

For other questions please take a look at our event specific information below.

GENERAL FAQs

REGISTERING FOR THE RACE

How will I know if my registration for Run as One Singapore 2021 is successful?

You will receive a confirmation email upon successful registration.

What are the race categories and who is eligible?

  • The 12.8km Run is open to any individual who is 14 years old and above as of 30 May 2021*.
  • The 6km Run is open to any individual who is 10 years old and above as of 30 May 2021*. Runners aged between 10-15 years must be accompanied by a responsible adult during the run.
    *Note: Some younger runners may be able to satisfactorily complete the respective run distances. However, the minimum ages are set with the intention of keeping young runners safe and healthy and provide them with a positive running experience. We hope this will encourage them to continue running.

Age restrictions are stated in the rules and regulations page.

If the event is cancelled due to COVID-19 do I get a refund?

In the event that the event gets cancelled because of new government measures in relation to COVID-19, MetaSport will refund 100% of the entry fees.

I am unable to race due to illness/injury. Can I get a refund?

Once the registration form has been processed, there are strictly no refunds for participants who, for whatever reason, eventually do not take part.

Can I transfer my entry to another athlete if I choose not to race?

No. Race entries are strictly non-transferable. Personal information such as age and gender are tagged to each unique participant and competing on behalf of the registered participant is not permitted.

The Event Organiser reserves the right to disqualify the participant’s entry  for race entries that have been transferred. The Organisers reserve the right to exclude both parties from future events.

Can I make changes to my particulars after completing my registration?

Yes. You may change your address and phone number. You may login to your Registration account to make these changes. To do this, click here and enter your email address and booking reference number found in your confirmation email.

Can I change my race category after completing my registration?

No. Please ensure that you register in the correct race category.

When does the registration close?

    Registration for the 2021 Run as One Singapore closes on 19 May 2021, 23:59.

    PRE RACE 

    When will the MyRaceGate app be ready to download?

    You will be emailed as soon as the app is ready to download. This will be close to race day.

    Will there be a race briefing?

    All race day information will be available on the event website, and emailed to you, at least one week prior to the race. Please take the time to read it carefully.

    Will I be allowed to change the size of my event t-shirt after I purchase it on the MetaSport shop?

    Strictly no exchanges are allowed. All participants are advised to select sizing carefully using the size chart from the event website.

    I have registered for the 12.8km + 6km combo. Do I have to run them on the same day?

    No, you can run the two races on different days (or if you really want to challenge yourself you can run them on the same day). The most important thing is you need to record the two runs separately using the MyRaceGate app, so the data from the two runs is saved and uploaded separately.

    How can I get to the start line?

    The race start and finish is located at the Sports Hub, Stadium Riverside Walk. Click here to read more.

    DURING THE RACE

    Does someone keep track that I complete the full course?

    Rather than having direction signs and marshals on course, the MyRaceGate app will guide you from start to finish (yes it’s very cool!). There are GPS checkpoints en-route that will be validated automatically as you pass them to ensure you complete the whole course.

    How do I time my race?

    You will use the Run as One racing app. We will advise you closer to race day how to download it and use it to time your race.

    Can I run the race with a friend or colleague?

    Yes you can run with a friend or colleague so long as you remain socially distanced (4 metres distance apart when running). However you both must book your timeslot in advance, and you must also track your run using your own device, and not share a device with anyone else.

    May I know what is the cut-off time for the 6km / 12.8km run?

    There are no cut-off times for any of the races. They just need to be completed within the time frame of the event (21 May – 30 May). We will include your time in an overall ranking so do keep this in mind.

    Can I race with an MP3 or other music player?

    Yes, headphones and music players are permitted – however remember that your MyRaceGate app will be audio guiding you around the course so you’ll need to hear the directions! The app has been configured to lower the sound of your music when one of our audio messages is being announced.

    Is there bag deposit available?

    Due to social distancing requirements there will not be any athlete services such as bag deposit, on-site awards presentation, or post-race massage.

    AFTER THE RACE

    What are the prizes available? When can we collect them?

      1. You can check out prize chart here 
      2. If you win a trophy we will have it delivered to you.

    Do I receive a medal?

    If you purchased your medal via the MetaSport shop with your MetaMiles, you will receive the medal along with your goodies.

    How do I upload my race data and time?

    We will advise you closer to race day how to upload your race data using the MyRaceGate app.

    Where can I find my results?

    Official results will be posted on the Race Results page of our website by midnight on Monday 31 May 2021. A provisional leaderboard will also be constantly updated during the 10-day race period.

    E-Certificates

    All runners will be able to download their e-certificate from Monday 31 May 2021.

    If your questions has not been addressed here, please send us an email or give us a call.

    MYRACEGATE APP FAQs

    Why do I need to use the app?

    The MyRaceGate app will track your run and enhance your race experience thanks to its unique in-app audio messaging. When you’ve tracked your run through the racing app, we will validate and publish your time in the official results online .

    Do I need to carry my smartphone?

    Yes – you need it because the MyRaceGate app is the official way to track your run. As well as recording your run and instantly capturing your result, the app features exclusive audio updates at regular intervals to boost your morale every kilometer. Running with your smartphone also means you will be able to call someone if you need to.

    How do I log into the app?

    Open the MyRaceGate app and enter the email used for registration and the booking reference number received in the confirmation email. Resend your confirmation email here

    I haven’t received my email with app log-in details. What should I do?

    You can resend your confirmation email here

    How do I set up GPS tracking?

    Ensure mobile data is switched on and that you have given the MyRaceGate app permission to use your location in your phone settings. You will be prompted to enable location services by the app during the set-up process. If you are using iOS 14, make sure you allow precise location.

    What is the in-app audio experience?

    We have included a motivating audio commentary to direct you around the course for your ease and safety.  It will also enhance your race experience and let you know how far you have run, and how you are doing compared to your target time.

    Can I turn the audio experience off?

    No, the directional messaging is compulsory.

    Can I do a practice run with the MyRaceGate app before race day?

    No. You won’t be able to use the race app before starting your race during the time slot you have booked.

    Can I pause my run?

    You cannot pause your run once you have started (ie. if you stop to take a photo, use the bathroom, tie your shoelaces). The timer will continue running just like in a normal race!

    What time can I start the event?

    You can start your race at the day and time that you booked as your racing time slot.

    Can I change my racing time slot?

    Yes, you can log back into your registration and change your racing time slot any time, to another time slot that has availability.

    Can I pause my run once I’ve started?

    You cannot pause your run once you have started (if you stop to take a photo, use the bathroom, tie your shoelaces). The timer will continue running just like in a normal race!

    How will my official time be calculated?

    Your official time will be the elapsed time recorded by the MyRaceGate app.

    What’s the cut-off time for completing the Run As One Singapore?

    There is no cut-off time.

    How will I know when I have completed my race?

    When you have completed your race, you will hear a congratulatory message and the Run As One Racing App will automatically stop tracking and record your time.

    How should I set up my phone on race day?

    Ensure location settings for the app are set to “always”. Make sure mobile data is switched on, and switch off your WIFI during the event. Make sure your smartphone battery is fully charged and not in low power mode. Check your settings for the App to ensure it is running in the background with full power. To preserve energy in your phone, do not have other apps or browsers open. Make sure your phone plan also has ample data available.

    What should I do if I can’t login to the app?

    Please allow yourself plenty of time to login before race day. To login use the email used for registration and booking reference number received in the confirmation email. You can resend your confirmation email here.

    How can I preserve my phone’s battery life while using the app?

    While using the MyRaceGate app, turn off Wi-Fi and only have Bluetooth on if you’re using wireless headphones. Avoid taking or making a call while you’re running, and avoid running other apps open unless you are also tracking your run using Strava or RunKeeper (or similar). Important – please do not put your phone in low power mode as the app will not be able to track your distance. Check your mobile data usage settings for the app to ensure it is running in the background with full power. Do not shut down the app by pressing the arrow button in the top left corner while it is tracking your race or the data will be lost.

    What if it’s pouring rain during the time slot I selected?

    If you haven’t left home yet and you don’t want to run in the rain then cancel your initial booking time, and book a new time slot. If you’re already at the venue then take shelter and wait for the rain to clear!

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